Introduction
[www.gtmsh.com] is operated by GTMS Catering Holdings Ltd. (“we”, “our”, or “us”).
When you use our services, we may collect and process certain personal information about you.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information, and how you can access, update, control, and safeguard your data.
“Personal information” refers to any information, recorded electronically or otherwise, that can identify a natural person, directly or indirectly, excluding anonymized data (as defined by the Personal Information Protection Law of the People’s Republic of China).
By using or continuing to use our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you have any questions, please contact us using the information provided in Section IX.
1. Information We Collect
We and our authorized third-party partners may collect, store, and use the following types of information when providing our services.
Essential information is required for core functionality, while optional information may enhance your experience. Declining to provide optional data will not affect basic services but may limit personalized features.
(1) Personal Information
When you register an account or use our services, we may collect:
• Essential: phone number, account name
• Optional: email address, profile photo, delivery address (for applicable services)
(2) Location Information
If you enable device location, we may collect your geographic information via GPS, WiFi, or similar technologies to provide location-based services.
You may disable location services at any time without affecting non-location functions.
(3) Log Information
We may automatically collect and store certain technical information through cookies, identifiers, and similar technologies for personalization and security purposes, including:
• Device data: model, OS version, IP address, browser type
• Usage data: pages visited, timestamps, click records
You can manage or disable cookies through your browser settings, though doing so may disable features like auto-login or personalized recommendations.
2. Information Storage
(1) Storage Method and Retention
Your information is securely stored using methods such as encrypted databases, local caches, and secure server logs.
We retain personal information only for the shortest period necessary to achieve service purposes or as required by law. After that, your information will be deleted or anonymized.
(2) Storage Location
All personal information collected within China is stored domestically.
We currently do not transfer or store data overseas.
If cross-border transfer becomes necessary, we will inform you of the purpose, recipient, and security measures in advance, and obtain your explicit consent.
(3) Termination of Services
If our products or services are discontinued, we will notify you via website announcement, push notification, or registered email, and delete or anonymize your data within a reasonable period, except where otherwise required by law.
3. Data Security
We employ multiple security technologies and administrative measures to protect your personal data from loss, misuse, unauthorized access, or disclosure, including:
• Encrypted transmission (e.g., SSL), role-based access control, and security audits;
• Regular vulnerability scanning and employee training.
However, please understand that no method of transmission over the internet is 100% secure.
We will assume legal responsibility only within the limits prescribed by law for incidents beyond our reasonable control.
4. How We Use Your Information
We process collected information for the following purposes:
• To provide core and auxiliary services;
• To perform authentication, customer service, security monitoring, and data backup;
• To improve and develop new products and services;
• To understand your preferences and customize experiences (e.g., language, interface, location);
• To deliver relevant advertisements via in-site messages or pop-ups — you can disable personalized ads via [Account Settings → Privacy → Ad Preferences];
• To measure and optimize advertising and promotional effectiveness;
• To verify software versions and manage updates;
• To invite you to participate in service-related surveys (optional).
5. Information Sharing
(1) General Principle
We do not actively share or transfer your personal information to third parties without your consent.
If sharing or transfer becomes necessary, we will seek or confirm your explicit consent.
(2) Advertising-Related Sharing
For advertising and analytics, we may share limited, anonymized and non-identifiable data such as device type or browsing statistics with third-party partners (advertisers, monitoring agencies, analytics providers).
All partners are contractually bound to process such data only within the agreed purpose and maintain adequate security controls.
(3) Public Disclosure
We will not publicly disclose your information unless required by law or with your explicit consent.
(4) Business Changes
In the event of mergers, acquisitions, or asset transfers, we will ensure the new data controller continues to protect your personal data in accordance with this Policy.
(5) Exceptions
We may share or disclose personal data without prior consent when:
• Required for national security or defense;
• Necessary for public safety or significant public interest;
• Required for criminal investigations or judicial proceedings;
• Necessary to protect your or others’ vital interests and consent cannot be obtained in time;
• The information was made public by you or obtained from lawful public sources.
6. Your Rights
You may exercise the following rights under applicable law:
(1) Access and Correction
Path: [Profile → Account Settings → Personal Information]
If technical issues arise, contact customer service for assistance.
(2) Deletion
Path: [Profile → Account Settings → Security Center]
We will verify and process deletion requests unless otherwise required by law.
(3) Withdrawal of Consent
You may withdraw consent by disabling location services, rejecting cookies, or turning off ad personalization.
Withdrawal does not affect prior lawful data processing.
(4) Account Deletion
Path: [Profile → Account Settings → Security Center]
Upon account deletion, we will erase or anonymize your personal data, except where retention is legally mandated.
(5) Complaints and Response Time
You may submit complaints via the contact methods below.
We will review and respond within 15 working days.
If an extension is necessary, we will notify you in advance.
7. Policy Updates
We may revise this Policy from time to time and will notify you as follows:
Minor updates: Announced via homepage pop-up, in-site message, or registered email;
Major updates: (e.g., scope of collection, purpose of use, sharing methods) — we will provide 7 working days’ prior notice and obtain explicit consent.
Past versions can be viewed in [Privacy Policy Version History].
Your continued use of our services after updates take effect constitutes acceptance of the revised Policy.
8. Protection of Minors
We are committed to protecting minors’ personal data:
• For users under 18 years of age, we collect only minimal necessary data with guardian consent;
• We encourage guardians to supervise minors’ online activities and guide them to seek consent before providing personal information;
• Guardians may request access, correction, or deletion of a minor’s data by providing proof of guardianship (e.g., household registration or birth certificate).
9. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us via:
Customer Service Hotline: 400-065-9988
Email: service@gtmsh.com
Address: 59M Floor, Hanking Center, 9968 Shennan Avenue, Nanshan District, Shenzhen, China
Service Hours: Mon–Fri, 9:00–12:30 / 14:00–18:30 (excluding public holidays)